Bitstarz's Terms & Conditions — Your Rights & Responsibilities

1General Terms & Conditions

These Terms & Conditions ("Terms") apply to the use of the Bitstarz website and its associated services. Bitstarz is an internationally licensed online gaming platform serving players in more than 150 countries.

These terms and conditions are available in both English and Bengali. In the event of any dispute, the English version shall be considered definitive. The Bengali translation is provided for the convenience of players in Bangladesh.

• These terms and conditions are subject to change at any time, and registered users will be notified by email of any updates.
• Continued use of the platform will be considered acceptance of the updated terms.
• Bitstarz reserves the right to refuse service to any individual for any reason.
• These terms and conditions are subject to applicable international laws governing online gaming.

2Account Registration

To register an account with Bitstarz, you must provide accurate and complete information. Registering with false details will result in account closure and any deposited funds may be forfeited.

Each individual may register only one account. Opening multiple accounts ("duplicate accounts") is strictly prohibited and constitutes a serious breach of these Terms & Conditions.

• The name, address, and date of birth provided at registration must match your official identification documents.
• You are responsible for keeping your account password confidential. Bitstarz is not liable for any unauthorized access to your account.
• Transferring your account to another person is strictly prohibited.
• Email verification is required after registration — certain features will be restricted until your email is verified.

3Age Verification & KYC

Bitstarz is strictly for individuals aged 18 and over. Participation by minors is completely prohibited. Failure to verify age will result in immediate account closure.

As part of the KYC (Know Your Customer) process, Bitstarz may request the following documents:

• Scanned copy of your National ID (NID) or passport.
• Proof of current address (utility bill or bank statement, dated within 3 months).
• Proof of payment method ownership.
• Photos of the front and back of any credit or debit card used (with the middle digits obscured).

Withdrawals may be put on hold until KYC is complete. It's best to submit your documents early rather than wait until it becomes an issue.

4Deposits & Withdrawals

Bitstarz supports a range of payment methods, including Mobile Pay, Nagad, Rocket, and cryptocurrency. Separate minimum and maximum limits apply to each payment method.

• The minimum deposit amount may vary depending on the payment method.
• Withdrawals are typically processed within 24 hours; in some cases, it may take 3–5 business days.
• Withdrawals can only be made to the same payment method used for the original deposit.
• KYC verification is required before your first withdrawal.
• To prevent money laundering, Bitstarz monitors suspicious transactions and may request additional documentation when necessary.

5Bonus Terms & Conditions

Bitstarz offers a range of bonuses — including welcome bonuses, free spins, and reload bonuses. Each bonus has specific terms that should be read carefully before acceptance.

• Wagering Requirements: Withdrawing bonus funds typically requires meeting a 20x–40x wagering requirement. The exact amount is stated in each offer's details.
• Validity: Most bonuses must be used within 7–30 days. Once expired, the bonus will be forfeited.
• Game Restrictions: Some bonuses are only valid on specific games. You'll find the list of eligible games in the offer details.
• Multiple Bonuses: Multiple bonuses cannot be active at the same time unless explicitly permitted.
• Bonus Abuse: If bonus abuse is suspected, Bitstarz reserves the right to cancel the bonus and investigate the account.

Each promotional offer has its own detailed terms and conditions. It is strongly recommended to read them before accepting any bonus.

6Gaming Rules

All Bitstarz games use RNG (Random Number Generator) technology verified by independent third parties. Every game outcome is completely random and is not influenced by previous results.

• If a technical issue disrupts a game outcome, the applicable rules for incomplete rounds will be followed.
• Bitstarz is not liable for game outcomes affected by an internet disconnection — however, every effort will be made to refund any placed bets.
• Winnings resulting from a software bug or glitch may be voided.
• In live games, following the dealer's instructions and game rules is mandatory.

7Prohibited Activities

The following activities are strictly prohibited on Bitstarz and may result in account closure and forfeiture of funds:

• Use of bots, automation software, or any technology that provides an unfair advantage.
• Money laundering or transactions involving illicit funds.
• Opening multiple accounts to abuse bonuses.
• Using another player's account or playing with third-party funds.
• Attempting to breach platform security or engage in hacking.
• Chargebacks or payment fraud using false information.
• Harassing, threatening, or behaving inappropriately toward other players.

8Account Closure & Suspension

Bitstarz may close or suspend an account under the following circumstances:

• In the event of a breach of these Terms & Conditions.
• If KYC verification fails or fraudulent documents are submitted.
• If evidence of suspicious or fraudulent activity is found.
• If the account holder requests self-exclusion.
• Extended inactivity on your account (more than 12 months).

Players may also request to close their account at any time. Any remaining balance will be returned after verification.

9Responsible Gaming

Bitstarz is genuinely committed to responsible gaming. Gaming is entertainment — not a solution to financial problems. If you feel you're losing control of your gaming, seek help now.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Gaming Break: Take a break from gaming for a specified period.
• Self-Exclusion: Exclude yourself permanently or for a set period of time.
• Reality Check: Periodic reminders of your gaming session duration.

If you need help, please contact our support team. To learn more about responsible gaming, visit our Responsible Gaming View page.

10Dispute Resolution

If you have a complaint, please contact our customer support team first. Most issues are resolved within 48 hours.

• Bitstarz will provide an initial response within 7 days of receiving a complaint.
• Complex matters may take up to 30 days to resolve.
• If you are not satisfied with Bitstarz's decision, you may escalate your complaint to the licensing authority.
• All disputes will be conducted in English.

11Privacy & Data Protection

Your personal information is of the utmost importance to us. Bitstarz complies with international data protection standards. Your data is never shared with third parties, except where required by law or necessary for service delivery.

The full details of our privacy policy can be found on our Privacy Policy page.

12Changes to Terms

Bitstarz may update these terms and conditions at any time. For significant changes, registered users will be notified by email at least 7 days in advance. Minor changes may take effect without prior notice.

• Continued use of the platform after any changes constitutes acceptance of the updated terms.
• If you object to the updated terms, you will have the option to close your account.
• The "Last Updated" date is always displayed at the top of the page.