Safe Gaming
Gaming is entertainment, not a burden. Bitstarz believes every player should know their limits. We're always here to help you play safely and responsibly.
Set Limits
Deposit & Betting Limits
Take a Break
Cooling-Off Period
Self-Exclusion
Account Closure When Needed
Support
24/7 Support
Responsible gaming means enjoying gaming while always staying in control. At Bitstarz, it means playing for entertainment, staying within your limits, and never chasing losses.
We know gaming is a favorite pastime for many people. But for some, it can become a problem over time. That's why Bitstarz has been committed to building a responsible gaming culture from the very start.
Responsible gaming isn't just about you — it's about your family and loved ones too. When playing starts to feel like stress rather than fun, reaching out for help isn't a sign of weakness; it's a sign of courage.
"Gaming should be a fun part of life — not the whole of it." — Bitstarz Core Principle
Keeping a few simple rules in mind will ensure your gaming experience stays positive: only play with money you can afford to lose without affecting your daily life; don't think of gaming as a way to earn money; set a daily budget and time limit; and maintain your relationships with family and friends.
Bitstarz is more than a gaming platform — we genuinely care about the wellbeing and peace of mind of every player. Our responsible gaming policy is built around a few core principles:
Important: Gaming is never a solution to financial problems. Chasing losses with bigger bets only makes things worse.
Bitstarz gives you full control over your gaming experience. The tools below are available anytime from your account settings:
Set a maximum limit on daily, weekly, or monthly deposits. Limits can only be increased after 7 days.
Set a maximum stake per bet to avoid significant losses in a single session.
Gaming will automatically stop once you've reached a set loss amount — to keep you protected.
Set a daily time limit for your play. When the time is up, your session will end automatically.
Take a break ranging from 24 hours up to 6 weeks. Your account will be temporarily suspended during this time.
Permanently close your account for a set period between 6 months and 5 years. Your account cannot be reopened during this time.
For more details about these tools or if you need assistance, email us at support@bitstarz.wine or reach out via live chat.
If any of the signs below apply to you, pause and consider reaching out for help. There's no shame in it — many people find themselves in this situation.
Please note: If even one or two of the above signs feel familiar, reach out for help today. Our support team is always here for you.
Answer the following questions honestly — this is just for you.
In the past month, have you ever spent more than your budget?
Has gaming been cutting into your family time or work?
Do you play more when you're angry or frustrated after a loss?
Is gaming purely entertainment for you, or has it become something more?
Has anyone expressed concern about your gaming habits?
If most of your answers were "sometimes" or "often", please speak with our support team.
Visit Help CenterAsking for help takes courage. If you feel things are getting out of control, follow the steps below:
The first step is recognizing the problem yourself. It's hard, but it's the most important one.
Take a short or extended break from your account settings. This takes effect immediately.
Contact us at support@bitstarz.wine or via live chat. Our trained team will assist you with complete confidentiality.
Talk to a family member or close friend about what you're going through. Don't carry it alone — reach out for support.
If needed, consult a mental health professional or counsellor. Gaming addiction is treatable.
Our Commitment
We're not just a gaming platform — we care about our players' long-term wellbeing too.
Bitstarz operates under an international licence. Responsible gaming is a condition of that licence — so this is not just a promise, it is an obligation.
Our system automatically detects unusual gaming behavior. If needed, our team may reach out to you directly.
Our customer support team is specially trained in responsible gaming. They will assist you with care and empathy.
To prevent underage access, we use age verification, KYC processes, and recommend parental control software.
Bitstarz never runs advertising that portrays gaming as a source of income. All our advertising consistently carries a responsible gaming message.
We regularly publish responsible gaming awareness content to keep players informed.