Data Protection
Your personal data is our most valued asset. Learn clearly how Bitstarz collects, uses, and safeguards your data — all explained in plain English.
GDPR Compliant
Your data is managed in compliance with international data protection standards.
Our Commitment: Protecting your privacy at Bitstarz is our top priority. Your personal data is never sold to third parties. Read this policy to understand exactly what we do and why.
Bitstarz ("we", "us") provides online gaming services to players in Bangladesh and around the world. This Privacy Policy ("Policy") explains how we collect, process, store, and protect the personal information of those who use our platform.
By using the Bitstarz website or creating an account, you agree to this Privacy Policy. We believe data protection is not merely a legal obligation — it is our ethical responsibility to you.
This policy has been developed in accordance with the international GDPR (General Data Protection Regulation) and other applicable data protection laws. We are always committed to being transparent about how we handle your personal information.
To operate its services effectively, Bitstarz may collect the following types of information:
Bitstarz collects your information in several ways. We are fully transparent about each method:
We never collect sensitive information (religion, political views, health data) without your explicit consent.
The information we collect about you is used solely for the following legitimate purposes:
| Purpose | Types of Data Used | Legal Basis |
|---|---|---|
| Account Management | Identity & Contact Information | Contractual Obligations |
| Payment Processing | Financial Information | Contractual Obligations |
| Identity & Age Verification | Identity Documents | Legal Obligation |
| Fraud Prevention | Transaction & Behavioral Data | Legitimate Interest |
| Responsible Gaming | Gaming Behavior | Legitimate Interests & Legal Obligations |
| Customer Support | Contact History | Legitimate Interest |
| Promotional Communications | Email, Preferences | Consent (Opt-in) |
We never use your data beyond its original purpose. You can unsubscribe from promotional emails at any time.
Bitstarz never sells your personal data. However, it may be shared with trusted partners in specific circumstances necessary for operating our services:
Our Commitment: All third parties we work with are required to comply with our data protection standards. This is a contractual obligation.
Bitstarz uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the availability of some platform features.
We retain your data only for as long as necessary. Retention periods are determined by legal requirements and business needs:
| Data Type | Retention Period |
|---|---|
| Account Information (Active) | Until account closure |
| Transaction Records | 5 years after account closure |
| KYC Documents | 5–7 years as required by law |
| Communication History | 3 Years |
| Marketing Profile | Deleted upon withdrawal of consent |
| Log Files & Technical Data | 12 Months |
Once the retention period expires, data is securely deleted or anonymized.
Under GDPR and applicable data protection laws, you have the following rights:
Bitstarz strictly refrains from providing services to anyone under the age of 18. We do not knowingly collect personal information from minors.
If we discover that a minor's data has entered our systems, it will be deleted immediately and the associated account will be closed.
If you suspect that a child or minor is using our platform, please notify our support team immediately.
To keep your data secure, Bitstarz uses the highest industry-standard security technologies:
That said, no system on the internet can guarantee 100% security. We strongly encourage you to keep your password and login credentials safe at all times.
Bitstarz may update this Privacy Policy from time to time. Before any significant changes, we will:
Continued use of the platform after any changes take effect will be considered acceptance of the updated policy. If you object, you will have the option to close your account.
For any privacy-related questions, requests, or complaints, please get in touch with us:
Email: support@bitstarz.wine
Response Time: Within 24–48 business hours
Live Chat: Available 24/7 with support in Bengali
If your concern remains unresolved after contacting us, you may file a complaint with the relevant international data protection authority.
GDPR Rights
Under international data protection law, you are entitled to the following rights.
You have the right to know what information we hold about you and to receive a copy of it.
You may request the correction of any inaccurate or incomplete information we hold about you.
In certain circumstances, you may request that your data be deleted (the "right to be forgotten").
In certain circumstances, you may request that the processing of your data be temporarily restricted.
The right to receive your data in a machine-readable format and transfer it to another service.
You have the right to object to the processing of your data for marketing purposes or on the basis of legitimate interests.
To exercise any of these rights support@bitstarz.wineto email us. We are obligated to respond within 30 days.
Why Bitstarz Is Trustworthy
256-bit SSL encryption is applied to every data transfer, ensuring bank-grade security on every transaction.
Your personal data is never sold to third parties, nor shared with advertisers.
Only authorized personnel may access your data, and only to a limited extent. Every access is logged.
We comply with European GDPR standards — the world's strictest data protection law. Bangladeshi users are fully covered by these protections.
Independent third-party experts conduct security audits of our systems multiple times a year.
In the event of any data breach, the relevant authorities and affected users will be notified within 72 hours.